We send out all orders of de Dream Bag via TNT.

The shipping charge within the Netherlands is €6.75 per order.

We will send you a confirmation email once we have despatched your order.

Returns & Exchanges

Exchanges

Items must be returned within 28 days of receipt for exchange or refund to:

Olliefant BV
Postbus 125
2100 AC Heemstede

Items must be in original, saleable condition - with all hangers, labels and wrappings in their original condition.

Kindly send us an email at info@dedreambag.nl and return the articles (including your invoice) to the address listed on your invoice.

Exchanges/refunds will be issued AFTER item has been returned and subject to satisfactory inspection. Standard Refunds (ie none faulty) will be the cost of the item.

Defects

We do not experience many faults, but if you believe you have a faulty product we would ask you to return it to us within 28 days of detecting the fault using the returns form on your invoice. Kindly notify us by email at info@dedreambag.nl and return the item to us enclosing your invoice to the address shown on your invoice.

When we receive the faulty item we shall reimburse the return postage and send you a replacement item.

If you no longer have your invoice then please enclose a covering letter explaining your reason for return.  We will then contact you via email to confirm receipt and advise if we believe that the goods are in fact faulty.  If the goods are deemed to be faulty, we shall issue a replacement and cover return postage costs.

Incorrect Items

We do not experience many problems, but if you believe you have an incorrect item, we would ask you to return it to us immediately (using the returns form on your invoice). Kindly notify us by email at info@dedreambag.nl and return the item to us (enclosing your invoice) using the address shown on your invoice.

When we receive the item we shall reimburse the return postage and send you a replacement item.

Items Returned

Parcels returned back to us due to wrong mailing names or addresses are subject to a 6.75 euro charge to be re-posted. If a refund is requested, the standard refund is applicable.

Non-deliveries MUST be reported within 21 days from receiving your dispatch confirmation email.